Frequently Asked Questions

Q. What is a shopping cart?

A. A shopping cart allows customers to make purchases directly from your web site. It takes customer orders, calculates sales tax, collects payment information, credit card numbers, shipping information, track affiliates and notifies you via e-mail when a customer has made a purchase.

In short, if you offer products for sale on the internet then you need a shopping cart!

Q. How much does it cost?

A. The price of shopping cart varies depending on your needs. However the shopping carts that we use on a frequent basis and which are highly recommend. are free.

Q. What about set up/installation?

A. With our services Shopping cart installation is quick and easy. It does not require any design or HTML knowledge and it can be up and running in no time. For more information see the 4 easy step HERE.

Q. How will I receive my customer's credit card numbers, etc.?

A. Shopping carts have a secure area which stores your customer's credit card information. After logging into your account, your customer's credit card numbers will be made available to you.

Q. How do I process credit card payments?

A. This will depend on what type of payment processing account you have set up.

PayPal - www.paypal.com
Credit card transactions are processed for you. You will simply receive an e-mail stating that "You have Cash!"

• Easy to use, low cost, free to set up
• Accept Visa, Master Card, American Express, Discover, Debit Cards
• Customers must have a PayPal account to complete their purchase

CCNow- www.ccnow.com
See web site for details

2 CheckOut.com - www.2checkout.com
See web site for details

ProPay - www.propay.com
You login to your account and manually process credit card transactions.

• Easy to use, low cost, $35.00 set up fee
• Accept Visa, Master Card (Discover Card at additional fee)
• Telephone processing available (additional fee)
• Customers do not have to have a ProPay account to complete purchase

Merchant Account
Real-time processing over the Internet (customer's credit card is charged at time of purchase)

Manual processing (customer credit card information is manually processed after purchase)

• Recommended for businesses with high sales volume
• Usually requires a contract
• Many different plans available

Q. Can I have the "Home" button on my Shopping Cart point back to my home page?

A. Yes. On your Management Page there is a 'HomePage URL' field where you can specify the address your home button should point to.

A. Yes, when your Shopping Cart is set up, you'll receive a URL address that will allow you to link directly to your Shopping Cart. This address allows you to create a link/button, on your home page, that takes a visitor directly to your Shopping Cart without knowing your Shopping Cart code.

A. When your board is set up you'll be given access to a "management site" for your shopping cart. Below are some of the management functions available to you at your management site:

• View/Reset your visitor counter (Shows number of visits to your shopping cart).
• Request automatic email notification, this causes an email notification message sent to you every time a product description is added to your shopping cart.
• Add/Change Shopping Cart Category Titles.
• Set your Shopping Cart's "Home Page Button" to point to your Home Page.
• Specify a background color/gif to be used for your Shopping Cart background.
• Change your Manager's Password.
• Specify Meta Tags (Title, Keywords, and Description) for your board (important if you want to register your shopping cart with Internet search engines).
• Specify how products are sorted on your Shopping Cart.
• Specify the Title of your Shopping Cart.

Q. Can I track/count the number of visitors to my Shopping Cart?

A. Yes, when your Shopping Cart is set up, you'll be given access to a management site that allows you to monitor the number of visits to your Shopping Cart. This site also gives you the capability to change other configuration parameters such as categories, company name, etc.

Q. Does the shopping cart accept credit cards?

A. Yes. However, although the shopping cart can request Visa/MasterCard, American Express, Discover, and Novus credit card orders, realize that the order is sent to you for processing under your merchant account. The shopping cart does not actually debit the customer's account but rather forwards a credit card purchase order to you for processing.

A. Yes. The shopping cart is hosted on a secure sever using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers.. This ensures encrypted credit card transaction processing for your customers.
While selecting products and adding them to the Shopping Cart, the customer is in Non-Secure Mode. After he/she presses the Checkout button, we switch to Secure Mode in order to collect the billing and shipping information.

A. Yes. You can configure your shopping cart to allow customers to place orders via fax, telephone, and or US mail.

A. Yes. Click on the "Search" button at the top of your Shopping Cart and you'll be prompted to enter a keyword to search on.

A. Every product description you enter will be formatted automatically. However, if you want to add additional formatting features, such as "Bolding", "Underlining", manual line breaks and Color, with your message text as well as inserting URL links, you can use the full set of HTML formatting codes to accomplish this.

A. Up to 10 pages of text.

A. Yes. We'll create a banner for you free, automatically, but if you don't like the one we create or have one of your own, either send it to us and we'll insert it at the top of your shopping cart free or if it resides on your server go to your management page and specify its location in the field labeled "banner logo".

A. Yes, as the Shopping Cart manager you can always delete groups of items (by category) by going to your management site and selecting which category of items to delete. You can also delete items based on creation date.